Intake and booking that answers
Someone lands on your site at 9pm, or calls while your van is already on a job. They get answered, qualified and booked before you have finished the one you are on.
Software that answers the phone at 2am and books the job.
I build custom automation for small service businesses: intake, scheduling, follow-up, and the wiring between the tools you already pay for. You get a fixed price and a written spec before I build anything.
Live systemsOpen to anyone
intake.paulmilliken.comsourcecheck.millikenautomation.comdemo.millikenautomation.com
All three are running right now. Open one and use it the way a customer would.
Built and run by one person
Massachusetts, United States
01 Try it before you believe it
Everything below is running in production. Open one and try to break it.
Intake agent
It answers at 2am, knows which towns you cover, and books the job. When it cannot help, it says so in plain words and hands over your number. Every decision it makes lands in a log you can read.
Source-check
Paste a source document and a draft. Every checkable claim comes back with a verdict and a link to the sentence it was judged against.
Lead-flow demo
Submit the form with made-up details and watch the chain fire. The lead is recorded, the owner is alerted, and if nobody touches it in 24 hours the system chases it. Every step is timestamped in a public log.
02 What I build
Four ways work goes missing before you ever see it.
After hours
Lead handling
Enquiries that reach a person
Web form, phone, email, whatever else you use. All of it lands in one place, pings the person who can act on it, and chases itself if nobody does.
Wiring
The tools you already pay for, talking
Scheduling, CRM, invoicing and field software, each holding half the picture. Wired together so one job gets entered once.
Follow-up
The quiet ones, chased
Quotes nobody ever answered. Jobs due for their next service. Customers who have gone quiet. All of it handled on a schedule, with nobody having to remember.
03 How a project runs
You approve the shape of it on paper before I write a line of code.
- 01A call20 minutes
We go through what happens now. What breaks, how often, and what it costs you each time. You have already used the systems, so there is nothing for me to demo.
- 02A written specWithin 24 hours
Half a page: exactly what fires, when, and what it touches. You read it and approve it before I build anything. Catching a wrong idea at this stage costs you an afternoon.
- 03The buildOne to three weeks
Fixed price, agreed from the spec. Half up front, half on delivery. If you want something the spec does not cover, I write it up and quote it before touching anything.
- 04A live run-throughBefore it is called done
You drive it yourself against real input, with me on the call. I have shipped code that passed every test it had and still did the wrong thing in production, so this is the step where delivery actually gets decided.
04 What it costs
Fixed price, agreed from the spec. No hourly billing, no open-ended engagements.
$1,500
One integration, or a single-path intakeOne thing wired to one other thing, or a straightforward intake that captures, routes and alerts.
$3,000
Multi-stepIntake plus booking plus dispatch or notification. More than one system involved, more than one path through it.
$5,000+
Multi-system or custom logicSeveral systems, rules specific to how you work, or an existing setup that has to be worked around.
Three sizes, so you know the scale before we talk. Your actual number comes from your spec, gets agreed before work starts, and holds from there. Maintenance is optional and quoted on its own after delivery.
05 Who this is for
Small service businesses with a website and more inbound than they can answer by hand.
Dentists, vets, HVAC, plumbing, pest control, cleaning, physiotherapy, salons, auto repair. Places where a missed enquiry is a lost job, and where the software has already been bought but never joined up.